The tools that get built
Each of these is the thing an owner priced and shelved. Most businesses need one or two of them, and should buy the rest. The first week decides which is which.
I read every one and reply within the day. When an off-the-shelf product covers it, I tell you which one and stop there.
Inventory systemYou have a point of sale, a spreadsheet, a supplier portal and a stockroom, and the four of them have never agreed on what is on the shelf. Someone counts on Sunday. By Tuesday the count is a memory.Intake and schedulingRequests arrive by phone, by form, by text and at the counter. They land on a notepad, a shared inbox and someone's memory. The calendar is on a whiteboard that the field cannot see and the office cannot trust.Dispatch and job trackingThe owner knows where every crew is because the owner is on the phone with every crew. Photos are on three phones. Progress is a text thread. When a customer asks where things stand, someone goes to find out.Billing and collectionsThe work is done. The invoice goes out when the owner gets to it, which is Sunday. The reminder goes out when the owner notices, which is never. Thirty-day terms become ninety, and the bank balance is the only report anyone reads.Reporting dashboardThe numbers exist. They are in the point of sale, the accounting package, the CRM and a spreadsheet, and assembling them takes someone half a day. So it happens monthly, late, and by then the decision it would have informed has already been made by feel.Customer portalHalf the calls are the same question: where is my order, my repair, my permit, my invoice. The answer exists in your systems. The customer cannot see it, so they call, and someone stops what they are doing to look it up.Storefront and catalogueThe store says one thing, the marketplace listing says another, the stockroom says a third, and the listings themselves were written by hand, one at a time, on a Saturday. Adding a product is a chore, so the catalogue stays small.Landing pagesYour ads point at the home page. The home page is for everyone, which means it is for no one, and it takes four seconds to load on a phone in a parking lot. The lead fills in a form that emails someone who is on a job.
Tell me what is in the way.
A short form and a same-day reply from the person who would write the code. When buying covers it, the reply says what to buy.